AT&T Mobility/Wireless

This office reviews all matters related to identity theft and unauthorized changes to your AT&T wireless account.

What do you need help with?

Unauthorized account was opened in my name Unauthorized charges were billed to my account Unauthorized changes were made to my account Unauthorized wireless number on my bill Unauthorized SIM swap or Port out of my number

Are you trying to report one of the following?

Device was lost/stolen Unauthorized payments from my bank account / credit card Received suspicious phone call, text, or email DirecTV related inquiries Voice/Internet related inquiries Other

Have you already submitted a claim?

Upload documents Having trouble uploading documents Follow up on previous claim Follow up on refunds related to your claim

Unauthorized account was opened in my name

Was your identity stolen and used to set up a new account without your authorization?

If so, please click Begin Claims Process to initiate your theft of identity claim. If you have already filed a claim with an outside collection agency, you do not need to file another claim here.

Be advised that our investigation will require you to subsequently submit the following documentation:

1. Completed and signed Identity Theft Victims’ Complaint and Affidavit (download here)
2. Proof of Identity (current State/Government issued Photo ID; Military ID not accepted)
3. Proof of Residence (for the period of time when the event occurred)
   1. One of the following (must provide copy of full bill)
      1. Utility bill (cannot be an AT&T bill)
      2. Insurance bill (health, homeowners, renters, or automobile)
      3. Lease, mortgage, or HUD agreement
      1. Completed and signed Identity Theft Victims’ Complaint and Affidavit (download here)
      2. Two forms of ID
         1. Proof of Identity of authorized party (current State/Government issued Photo ID; Military ID not accepted)
         2. One of the following
            1. Valid Business license, registry of non-profit organization, articles of incorporation (first 3 pages)
            2. Certificate of good standing issued by Secretary of State