Service Level Agreements
The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to:
- Document and publish the technology services that ITS provides.
- Provide predictable levels of response, availability and service maintenance.
- Document our responsibilities as a service provider and of clients receiving services.
- Document processes for requesting services.
The ITS and Campus SLA is our over-arching agreement that we will continue to align to.
Service-Based SLAs
The service-based SLAs document our commitment to a specified level for that particular service.
- Accounts
- Certificate Service
- Data Center Services
- Hosting Backups and Storage
- Google Apps
- Network (non-residential) Services
- Standard Desktop Support
- Television Programming
- University Library
- Lecture Capture
- Wireless
- Faculty WordPress Service
- UCSC WordPress Service
- Service Level Agreements
- ITS & Campus Agreement
- Metrics
Need Help?
Call: (831) 459-HELP (9-4357)Email: help@ucsc.edu
